Last updated: July 1, 2026
This Privacy Policy describes how Pelvic Health Institute of Illinois, P.C. ("PHII," "we," "our," or "us") collects, uses, and discloses information obtained through our website at pelvichealthil.com (the "Site"). It governs website interactions only. For information about how we handle your protected health information in the context of your care, please see our Notice of Privacy Practices.
When you contact us through the Site — by email, by completing a scheduling request, or through the chat widget — you may provide your name, phone number, email address, preferred location, and a brief description of the reason for your inquiry. We use this information only to respond to your inquiry and, if you choose to schedule, to coordinate your care.
When you visit the Site, our web hosting infrastructure and analytics tools may collect certain technical data automatically, including your IP address, browser type and version, the pages you visit, the time and duration of your visit, and the page that referred you to the Site. This information is used in aggregate to understand how visitors use the Site and to improve its content and performance. It is not used to identify you individually.
The Site includes a chat widget operated by GoHighLevel. If you initiate a conversation through the widget, any information you enter is transmitted to and stored by GoHighLevel in accordance with their own privacy policy. We receive the contents of those conversations in order to respond to your inquiry.
We use the information we collect to:
We do not use your contact information for marketing purposes without your consent, and we do not sell, rent, or share your personal information with third parties for their own marketing purposes.
The Site uses cookies and similar technologies for two purposes: (1) to enable basic site functionality, and (2) to support website analytics. Analytics cookies collect aggregate, non-personally-identifying data such as page views, session duration, and traffic source.
You may disable cookies in your browser settings. Doing so will not prevent you from using the Site, though some functionality may be affected. The Site does not respond to "Do Not Track" signals from browsers, as there is no universally accepted standard for how to do so.
The Site relies on the following third-party services, each of which operates under its own privacy terms:
We are not responsible for the data practices of these third parties. We encourage you to review their respective privacy policies if you have questions about how they handle data.
PHII is a HIPAA-covered entity. Any protected health information (PHI) created or received in connection with your care is governed by our Notice of Privacy Practices, not by this Privacy Policy. Please do not submit sensitive health information through the Site's contact channels; call our office directly at (708) 499-9800 if your inquiry involves details about your medical history or condition.
We retain website inquiry records (scheduling requests, chat logs) for a reasonable period sufficient to respond and, where applicable, to coordinate care. Medical records are retained in accordance with Illinois law and our Notice of Privacy Practices. You may request deletion of website contact data by contacting us at the information below; we will honor such requests to the extent consistent with our legal obligations.
We use industry-standard administrative, technical, and physical safeguards to protect personal information in our possession. Website traffic is encrypted in transit via HTTPS. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
The Site is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
Illinois residents may have additional rights under state law with respect to the collection, use, and disclosure of personal information. To exercise any applicable rights or to ask questions about how we handle your information, please contact us using the information below.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of the Site after a change is posted constitutes acceptance of the updated policy.
Pelvic Health Institute of Illinois, P.C.
5851 W. 95th Street, Suite 300
Oak Lawn, IL 60453
info@pelvichealthil.com
(708) 499-9800
